Privacy Policy
At Cairn Agency, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or interact with our services, specifically detailing our SMS and mobile communications program.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name, email address, phone number, and message details when you submit our contact form.
- Information provided when you start a conversation via our chat widget.
- Usage data and cookies to help analyze traffic and optimize your experience on our website.
2. SMS and Mobile Message Program Details
We operate an SMS program to communicate with our clients and prospective leads. Please review the details of our mobile program:
- Program Description: We send alerts, notifications, project updates, appointment reminders, and promotional offers to users who opt-in to our messages.
- How Users Opt-In: You can opt-in by checking the consent boxes on our contact form (under the phone number field) or by interacting with our floating website chat widget. Checking these boxes provides your explicit consent to receive SMS communications.
- Message Frequency: Message frequency may vary depending on project status, inquiries, and customer interaction.
3. SMS and Mobile Information Privacy Commitments
Cairn Agency takes the privacy of your mobile communication very seriously.
4. How We Use General Information
We use the general information we collect to respond to your inquiries, deliver our agency services, manage your client account, and send notifications you have opted to receive.
5. Data Protection & Security
We implement standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of transmission over the internet is 100% secure.
6. Your Data Rights & Choices
You have certain rights regarding the personal information we maintain about you. These include:
- Access & Portability: You may request a copy of the personal data we hold about you.
- Update & Correction: You may request that we update, correct, or amend any inaccurate or incomplete personal information.
- Deletion & Erasure: You may request that we delete your personal information from our CRM and systems.
- Unsubscribe & Opt-Out: You can opt-out of receiving any future email or SMS communications from us at any time. For SMS, simply reply STOP to any message. For email, click the "unsubscribe" link or reply to our emails.
To exercise any of these rights, please contact us using the contact details provided in Section 8 below.
7. Changes to this Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Cairn Agency
Email: inquiries@cairnagency.io
Phone: +1 413-266-5250